FAQ

Are your products authentic? Yes — every product we stock is 100% authentic, sourced directly from authorised suppliers and distributors. We do not sell grey market or counterfeit products.

Where do you ship to? We currently ship to UK addresses only. International shipping will be available in the future — sign up to our newsletter to be notified.

How much does shipping cost? Standard Tracked delivery is £3.99 and First Class Tracked is £5.50. Orders over £30 qualify for free standard delivery.

How long will my order take to arrive? Orders are processed within 1–2 business days. Standard delivery takes 2–3 working days and First Class takes 1–2 working days after dispatch.

Can I track my order? Yes — once your order is dispatched you'll receive a tracking number via email to track your parcel on the Royal Mail website.

What is your returns policy? We accept returns within 14 days of delivery. Items must be unopened, unused and in original packaging. Please contact hello@naeskn.com to start a return.

Can I return an opened product? Unfortunately we cannot accept returns on opened or used skincare products for hygiene and safety reasons.

How do I know which products are right for my skin? We're here to help. Contact us at hello@naeskn.com and our team will guide you to the right products for your skin type and concerns.

Do you offer discounts? Yes — sign up to our newsletter and receive 20% off your first order. We also run seasonal promotions so keep an eye on our social media.

How can I contact you? Email us at hello@naeskn.com. We're based in the UK and aim to respond within 1 business day Monday–Friday.