Shipping policy

Shipping Policy

We want to get your K-beauty goodies to you as quickly as possible. Here's everything you need to know about shipping from NaeSkn.

Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding UK public holidays). You'll receive a confirmation email with tracking information once your order has been dispatched.

UK Shipping Rates

Service	Cost	Estimated Delivery
Standard Tracked (Royal Mail)	£3.99	2–3 working days
First Class Tracked (Royal Mail)	£5.50	1–2 working days
Free Standard Delivery	FREE	Orders over £30

Order Tracking

Once your order is dispatched you'll receive a tracking number via email. You can use this to track your parcel directly on the Royal Mail website.

Delivery Issues

If your order hasn't arrived within 7 working days of your expected delivery date, please contact us at hello@naeskn.com with your order number and we'll investigate immediately.

Incorrect Address

Please ensure your delivery address is correct at checkout. NaeSkn is not responsible for orders delivered to an incorrect address provided by the customer.

International Shipping

We currently ship to UK addresses only. International shipping will be available in the future — sign up to our newsletter to be notified when we expand.

Contact Us

For any shipping enquiries please contact us at hello@naeskn.com and we'll get back to you within 1 business day.