Shipping & Returns
Processing
All orders are processed within 1 to 2 business days, Monday to Friday, excluding UK public holidays. Orders placed before 5pm will be dispatched the same business day where possible. Orders placed after 5pm or over the weekend will be dispatched the next business day.
UK delivery
All UK orders are sent via tracked delivery. Once dispatched, you will receive a confirmation email containing your tracking number.
Standard delivery
3 to 5 working days - £3.99
Tracked delivery
1 to 2 working days - £5.50
Next day delivery
Order must be placed before 2pm - £9.45
Free standard delivery
Orders over £30
Free next day delivery
Orders over £150, placed before 2pm
European delivery
We ship to all EU member states. All European orders are sent fully tracked. Estimated delivery times and rates are confirmed at checkout.
Standard tracked
Estimated 5 to 10 working days - £8.15
Orders are dispatched from the United Kingdom. EU customers should be aware that orders may be subject to import duties or local taxes on arrival. NAESKN is not responsible for any customs charges applied at the destination. Orders under €150 are generally free from EU customs fees, though this may vary by country.
Delivery issues
If your order has not arrived within 7 working days of your expected delivery date, please contact us at hello@naeskn.com with your order number and we will investigate promptly.
If your parcel is returned to us due to an incorrect address or failed delivery, we will contact you to arrange redelivery. Additional postage charges may apply. If we are unable to contact you we will cancel your order and issue a refund to your original payment method.
Returns
Eligibility
We accept return requests within 28 days of delivery. To be eligible, items must be unopened, unused, and in their original packaging with all seals intact. For hygiene and safety reasons we are unable to accept returns on opened or used products.
Sale items and gift cards are not eligible for return.
How to return
Before sending anything back, please contact us at hello@naeskn.com with your order number, the reason for your return, and clear photographs of the item in its unopened condition with all seals visibly intact. Returns requested without this information or without prior authorisation will not be accepted.
Once your return is approved, we will send you a prepaid return label and a return note to include inside the parcel. Please note that we are unable to accept returns for European orders.
Refunds
Once we receive and inspect your return, we will notify you within 5 business days. If approved, your refund will be processed to your original payment method within 7 to 10 business days. Please allow additional time for your bank or card provider to process the payment.
Damaged or incorrect items
If you receive a damaged, defective, or incorrect item, please contact us at hello@naeskn.com within 5 days of delivery with your order number and a photo of the issue. We will resolve this as quickly as possible at no cost to you.
Please note that minor cosmetic damage to outer packaging during transit does not qualify as product damage and is not eligible for a refund.
Thank you for shopping with us :)
Questions? Email us at hello@naeskn.com and we will get back to you as soon as possible.